Techies4tech.ai is hiring a Service Desk Manager to support the delivery of reliable service desk operations. This mid-level role is focused on overseeing IT support operations in a 24x7 environment and helping ensure consistent service for users in both English and French. The position centers on operational effectiveness, service continuity, and day-to-day support delivery.
• IT Support Operations experience — target L6 (Prof), must-have • • Bilingual English & French – Mandatory — target L6 (Prof), must-have • • 24x7 Service Desk Operations — target L6 (Prof), must-have • • People Leadership — target L6 (Prof), nice-to-have • • Contact Centre / Telephony Platforms — target L6 (Prof), nice-to-have • • Performance Coaching — target L6 (Prof), nice-to-have • • Escalation Management — target L6 (Prof), nice-to-have • Working AI leverage — observed and scored, never assumed • 8–10 years of relevant experience
Lead the day-to-day delivery of service desk operations in a 24x7 support environment. Support IT support operations with a focus on service continuity, issue handling, and communication in English and French. Contribute to effective operational workflows and help maintain consistent service standards across the service desk. Where applicable, support team leadership, coaching, escalation handling, and service desk operations connected to contact centre or telephony platforms.
Techies4tech.ai is an organization of unspecified industry and size.
This role offers the opportunity to help run essential service desk operations with direct impact on service continuity and support quality. It is well suited to someone who brings strength in IT support operations and bilingual communication, and who values structured operational responsibility in a 24x7 environment. Preferred experience in leadership, coaching, escalation management, and contact centre or telephony platforms can also be applied in a practical service delivery setting.
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