Techies4tech.ai is hiring an AI & Automation Lead at the senior level to help advance automation and service-focused transformation work. This role centers on leading initiatives across automation, ITSM, service management, or digital transformation environments, with an emphasis on practical delivery and cross-functional impact. The position also calls for bilingual communication in English and French and hands-on capability with automation platforms.
• Automation, ITSM, Service Management, or Digital Transformation experience. — target L6 (Prof), must-have • • Bilingual English & French – Mandatory — target L6 (Prof), must-have • • Automation Platforms — target L6 (Prof), must-have • • Applied AI — target L6 (Prof), nice-to-have • • Virtual Agent — target L6 (Prof), nice-to-have • • Benefit Measurement — target L6 (Prof), nice-to-have • Working AI leverage — observed and scored, never assumed • 10–15 years of relevant experience
Lead and support automation-focused initiatives within ITSM, service management, or digital transformation contexts. Work with automation platforms to help design, implement, and improve service and operational workflows. Communicate effectively in both English and French with stakeholders and teams as part of day-to-day delivery. Where applicable, contribute to work involving applied AI, virtual agent capabilities, and benefit measurement.
This position is for US based clients.
This role offers the opportunity to lead senior-level work at the intersection of automation and service transformation. It is well suited to someone who wants to apply bilingual communication skills in English and French while driving practical automation outcomes. There is also scope to contribute preferred experience in applied AI, virtual agent work, and benefit measurement where relevant to the role.
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